If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
When will my order be shipped?
All orders are processed within 2–5 business days. Orders placed on weekends or holidays will be processed on the next working day.
How much is the shipping fee?
Free shipping is offered for all orders with a subtotal of $70 and above.
For orders under $70, shipping rates are calculated based on the delivery distance to your address at checkout.
How long does delivery take?
After dispatch, standard shipping takes 7–14 business days to the US, UK and Europe.
Delivery times are estimates only. Delays may occur due to customs clearance, which is beyond our control.
What should I do if I receive a defective item?
Please contact our customer service via store email within 48 hours after receiving your package.
Kindly attach clear photos or videos of the damaged product and outer shipping box when you send the message.
We will review your case quickly and offer solutions including replacement, partial refund or full refund based on the actual situation.
How do I choose the right size?
Every product page has a detailed size chart. Measure your pet’s chest/neck/back length and match with the chart before ordering.
